TERMS and CONDITIONS
Vouchers & Payment
Payment of your voucher must be received in full prior to the date of your experience day.
All vouchers are valid for 12 months from the date of purchase.
No extensions will be given to vouchers once they have passed the expired date, except under exceptional circumstances.
Failure to produce a valid voucher on the day may result in the loss of your experience.
No refunds will be given on any vouchers purchased from us for any reason including cancellations due to bad weather or any other reasons beyond our control.
Surrey Falconry* reserves the right to postpone any experience day in the event of bad weather or any other circumstances beyond our control.
In the event of any postponement, we will contact the participants and arrange an alternative date were possible.
Participants traveling long distances should contact us on the evening prior to the event regarding any weather concerns.
Participants must follow and obey our safety guidelines given by Surrey Falconry* staff at all times throughout your experience.
Children under the age of 16 must be accompanied by a parent or guardian at all times.
No alcohol is to be consumed on any experience.
Surrey Falconry* has the right to cancel any experience if a participant is found to have consumed alcohol.
You are participating in an experience that involves trained birds of prey.
While all of our birds are flown daily we can not guarantee their performance.
No refunds will be made in the event of poor performance.
Other legal notices
There may be legal notices on other areas of this web site which relate to your use of this web site, all of which will, together with these terms and conditions govern your use of this web site.
Exclusions of liability
Any disclaimers and exclusions of liability in these Conditions shall not apply to any damages arising from death or personal injury caused by our negligence of (or any of their employees or agents) or fraud. Any disclaimers and exclusions shall be governed by and construed in accordance with English Law. If any provisions of these disclaimers and exclusions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions
This web site, any content contained herein and any contract brought into being as a result of usage of this web site are governed by and construed in accordance with English Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.
These terms and conditions do not affect your legal rights.
*Surrey Falconry is a trading name of BH Enviro Limited ~ Part of the BH Group
BH Enviro Limited (Company registration number 4690699) owns this site and when ordering this is the company with whom you make a contract.
If you want to ask us anything about these Conditions or have any comments or complaints on or about this web site please contact us.
We may change these Conditions from time to time without giving notice to you and any changes will apply to subsequent orders received.
BH Enviro Limited Contact Details
You can contact BH Enviro at:
Bramley Hedge Farm
Surrey KT11 1EQ
01932 590 062
Company Registration: 4690699
VAT Reference: 812 874 227
Effective from April 2014